(按英文團體名稱或個人姓氏次序排列 In order of English name of organizations or last name of individuals)

Welcome to voiceanew.com and the voice anew app!

The Potter and The Clay Media (“PotterClayMedia”/“we”/”us”) provides the website located at https://voiceanew.com, and the voice anew app for Android and iOS (“Platforms”).  This Privacy Policy describes how we collect, store, use and distribute information when you use the Platforms to: (i) listen to or watch streaming content; (ii) buy music, videos, digital files, merchandise, and other products and services; (iii) subscribe to newsletters and other services; (iv) browse information available on the Platforms; and/or (v) access other features we make available on the Platforms from time to time (“Services”).

Consent

By using the Platforms and/or the Services, you consent to the use and disclosure of your Personal Information as described in this Privacy Policy.  Your Personal Information will not be used for any other purpose or disclosed further without your consent.  You can withdraw your consent at any time but withdrawing consent may result in your inability to continue using certain features of the Platforms and/or the Services.

Personal Information

During the course of your use of the Platforms and Services, we may request certain Personal Information to enhance your use of the Platforms and Services.  “Personal Information” is any information which identifies an individual.  The information we collect may be used to provide you with customer support, send you communications such as news, special offers, promotions; bill you for the Services (if applicable), and email updates on the Services.

PotterClayMedia uses PayPal, a third-party payment processor.  We do not store your credit card or banking information.

Non-personal Information and Aggregated Information

We may combine your Personal Information with Non-personal Information and aggregate it with information collected from other users of the Platforms and Services (“Aggregated Information”).  We collect Aggregated Information to enhance your user experience, to improve our Services generally, and to analyze and understand how our Platforms and Services are used.  We may also use the combined information without aggregating it to serve you specifically, for instance, to deliver results to you according to your preferences or restrictions, for advertising purposes.  We may share Aggregated Information with third-parties for industry analysis and delivery of targeted advertising about other products and services.  Any Aggregated Information shared in these contexts will not contain your Personal Information.

We also automatically collect certain other information when you use the Services, such as your Internet Protocol (IP) address (if using a browser), operating system, the browser type, the computer or device type, and your activities on the Platforms.  This information is not treated as Personal Information unless we combine it with or link it to any of the personally identifiable information.

We may also automatically collect certain information through the use of "cookies”.  These are small files that your browser places on your computer or device.  We may use both session cookies and persistent cookies to better understand how you interact with our Services, to monitor aggregate usage by our users and web traffic routing on our Services, and to improve our Services.  Most Internet browsers automatically accept cookies.  You can set your browser to notify you when you are sent a cookie.  This gives you the chance to decide whether or not to accept it.  If you disable cookies, you may not be able to take advantage of all the features of the Services.

In addition to using cookies as described above, we also may permit certain third-party companies to help us tailor advertising that we think may be of interest to users based on their use of the Platforms and Services, and to collect and use other information about user activities on our Platforms and Services (e.g., to allow them to tailor advertisements on third-party services).  These companies may deliver advertisements that might also place cookies and otherwise track user behaviour.  These companies may use information about user behaviour in order to provide customized advertisements across various services and products.  In the course of providing these services and products or placing advertisements, these third-party companies may place or recognize a unique cookie on your computer or device, and may record information to these cookies based upon your activities on our Platforms and Services and on third-party websites.  Each of these companies uses this cookie information according to their own privacy and security policies.  If you wish to not have this information used for the purpose of serving you targeted advertising, you may view a list of other third-party service providers who collect information, and/or opt-out of such collection of information about you, by visiting www.networkadvertising.org/choices/.

Use of Information

We use the information we collect to provide our Services to you, to measure and improve those Services and features, and to provide customer support.  Personal Information is also used for billing purposes, if applicable.  We may also use the information to detect and prevent unlawful activities.  When you send emails or other communications to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our Services.

Streaming

When connecting to our radio stream, your IP address will be sent to our radio service provider in order for us to track listening trends and provide licensing bodies with royalty reports.  Once our radio service provider receives your IP address, it is immediately anonymised, deleted and becomes untraceable.  This data is never sold on or passed to other parties.

The voice anew app for Android does not collect any user data during use.  In order to provide audio control during phone app use, the voice anew app for Android will monitor the state of the phone app (e.g. idle, incoming call, in call, or call ended), if applicable, on your device.  At no point will the voice anew app for Android be able to listen in or derive phone numbers or data.  The voice anew app for Android also requires access to local storage.  This is to store its configuration for faster launch times.

The voice anew app for iOS does not collect any user data when installed or launched on your device.

No Spam

We will not send you unsolicited commercial electronic messages, except for the purposes of completing a commercial transaction.  If you provide us with consent to communicate with you through electronic media (e.g. email, SMS, instant messaging, social media), we will only send you information directly related to your use of the Platforms and/or the Services.  You control when and how we send most messages to you.  You have the right to opt-out of receiving commercial electronic messages at any time by providing us with written notice.  However, if you decide to opt-out of receiving commercial electronic messages from us, you may not be able to take advantage of all the features of the Platforms and/or the Services.  As a user you are solely responsible for complying with spam legislation in relation to your communication with users through the Platforms or Services.

Minors

Operating these Platforms offering multi-media materials, PotterClayMedia expects most of the users are 13 years or older.  We do not intentionally collect Personal Information from minors aged 13 or younger.  If we learn that we have collected Personal Information of a child under 13, we will take steps to delete such information from our files as soon as possible.

Disclosures and Transfers

We do not sell customer lists and we will not disclose or transfer your Personal Information to third-parties without your permission. However, please see the Important Exceptions section below.

Our servers are cloud-based and located in different countries, and as such your Personal Information may be available to your respective country’s government or other countries’ governments or agencies under a lawful order made in that country, irrespective of the safeguards we have put in place for the protection of your Personal Information.

Important Exceptions

We may disclose your Personal Information to third-parties without your consent if we have reasons to believe that disclosing this information is necessary to identify, contact or bring legal action against someone; or the information is required to investigate or prevent illegal activities or fraud.  We may also disclose Personal Information when we believe in good faith that such disclosure is required by and in accordance with the law.

We may also disclose your Personal Information in connection with a corporate re-organization, a merger or amalgamation with another entity, a sale of all or a substantial portion of our assets, including any due diligence exercise carried out in relation to the same, provided that the information disclosed continues to be used for the purposes permitted by this Privacy Policy by the entity acquiring the information.

External Parties and Sites

The website located at https://voiceanew.com is hosted by Bandzoogle, operated by Sitezoogle Inc.  Radio streaming and the voice anew app are serviced by Radio.co, operated by Igniso Ltd.  Through our Platforms and Services, you may be introduced to a variety of external websites (e.g. YouTube).  The privacy policies and terms of use of these external parties are not under our control and may differ from ours. The use of any information that you may provide to any external party, or the access to any information that any external party has, or the use of cookies or web beacon technology by any external party, will be governed by the privacy policy of the respective external party.

Bandzoogle collects Internet Protocol (IP) addresses in an anonymized manner, and serves all pages over HTTPS/SSL secure protocol. 

The voice anew app has access to the status of the device on which it is installed (i.e. idle or active), so as to pause the streaming when a call comes in.  It only reads the status.  It cannot make or intercept calls, or access caller information.  The voice anew app also has access to the device’s memory, and internal and external storage, so as to store its configuration files.  IP addresses are collected strictly for the purposes of providing streams, ensuring fair uses, and preventing frauds and other security risks.  The app does not download any other information, nor does it access any Personal Information.

If you have any doubts about the privacy of the information you are providing, we recommend that you contact the relevant external party directly for more information or consult its privacy policy.

Bandzoogle’s privacy policy can be found at https://bandzoogle.com/terms.

Radio.co’s privacy policy can be found at https://radio.co/privacy.

Online Forms, Surveys and Promotions

With the online forms available on our Platforms, you can present opinions or enquiries, or request songs or prayers.  From time to time, we may provide you with the opportunity to participate in surveys, contests or sweepstakes through our Platforms or Services. If you choose to complete and submit an online form, or to participate in a survey, contest or sweepstake, we may require certain Personal Information from you in order to administer the submission or participation.  Such submission and participation are never mandatory so it is always your choice whether to provide this Personal Information or not.

Protecting Your Security

We take technical, contractual and administrative steps designed to protect your Personal Information.  Our security procedures mean that we may occasionally request proof of identity before we disclose Personal Information to you.  You are also responsible for helping protect the security of your Personal Information.  For instance, close your browser window or app when you have finished using the Platforms.

We cannot and do not make any representation or warranty concerning security of the communications to or from the Services on our Platforms.  Do not attempt to connect to the Services using insecure access channels, such as, but not limited to web service requests made over an insecure connection, or any third-party applications.

Retention

Any Personal Information which we keep will be kept only for as long as it remains necessary for the identified purposes or as required by law, which may extend beyond the termination of our relationship with you.  We may retain certain information as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of Aggregated Information, Non-personal Information, account recovery, or if required by law.  All retained Personal Information will remain subject to the terms of this Privacy Policy.

Access and Accuracy

You have the right to access the Personal Information we hold about you in order to verify what we have collected in respect to you and to have a general account of our uses of that information.  Upon receipt of your written request, PotterClayMedia will provide you with a copy of your Personal Information.  We provide mechanisms to update, correct, delete or add to your Personal Information as appropriate.  Having accurate Personal Information about you enables us to give you the best possible services.

Amendment of Policy

Any non-material changes (such as clarifications) to this Privacy Policy will become effective on the date the changes are posted; and any material changes will become effective 10 days from their posting on the Platforms.  Unless stated otherwise, our current Privacy Policy applies to all Personal Information that we have about you and your account; and will apply to information collected from the date of the posting of the current Privacy Policy, as well as to existing information held by PotterClayMedia.  The date on which the latest update was made is indicated at the bottom of this document.  We recommend that you print a copy of this Privacy Policy for your reference and revisit this policy from time to time to ensure you are aware of any changes.  Your continued use of the Services will signify your acceptance of any changes.

Contact Us

If you have any questions, comments or suggestions, please contact us at Info@PotterClayMedia.com.

Last Updated: October 7, 2022